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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
831 ratings and 469 comments received in the last 90 days.
23 April 2025
Nathan, the salesman who advised me, was very well informed and helpful
19 April 2025
The staff were very attentive, and professional throughout and would like to mention in particular Daniel Walker , salesman who has been brilliant throughout, covering every detail.
06 April 2025
Daniel Harte made this experience seamless and easy, with clear direction of what I needed to do and when. He ensured he would look after me and the experience definitely showed it. I would definitely return to him again for my next car.
04 April 2025
Daniel Harte was great to deal with. He listened to our requirements instead of selling us a car BMW wanted us to buy. We were only looking, but bourght the right car for us, which fortunately was available
03 April 2025
Sytner Tamworth is an amazing site, with great facilities . The staff are knowledgeable & friendly. My dealings with your team was as good as always
03 April 2025
The two sales assistant were there all the time arranging the collection of the car and arranging the finance better than i would have expected. Continually keeping me updated on all aspects from start to finish plus follow up after taken delivery.
03 April 2025
Daniel Walker and Bethany Codd were very supportive through the whole process, and I was kept informed at every step with clear explanation on what was happening
03 April 2025
Ethan Bailey Cruise was excellent from enquiry through to purchasing. He really looked after me and made me feel like a valued BMW customer
02 April 2025
Able to discuss our requirements and purchase a car we wanted
02 April 2025
Great from start to finish. The process of buying the car was incredibly quick and smooth. The only thing was the drive away insurance getting rejected due to my age, however I know this is nothing to do with the centre itself.
01 April 2025
first class service from Julie
31 March 2025
Ethan knows the product really well. Excellent well-informed handover.
30 March 2025
Lewis ran through everything so we had no real queries to ask about as everything was covered
30 March 2025
Danny Harte was excellent and very professional. He was very attentive and made us feel very welcome.
30 March 2025
Everyone i met at Sytner - from the receptionist to the sales tam to the finance team - was wonderful. On every visit i felt looked after, reinformed and reassured. Particularly on delivery, i appreciated Grace's enthusiasm matching my excitement
30 March 2025
Lewis made the process easy and spent time discussing different models to find the right one for us.
29 March 2025
Although BMW put a stop on releasing the M5 Touring car the team at Sytner Tamworth kept me well informed of what was happening and couldn't have been more helpful
28 March 2025
Excellent customer engagement from the Sytner (Tamworth) Sales Executive, without any unnecessary forced "pressure to buy" being applied.
28 March 2025
Everything went very smoothly. There was no delay from signing to financial contracts to then picking up my new car the following day. Grace really did go above and beyond by an arranging a pick up day around my busy work schedule!
27 March 2025
Brilliant, for such a quick turnover it still felt so exciting and special.
25 March 2025
Very satisfied with the service
23 March 2025
Really easy process
22 March 2025
I' completely satisfied with the experience however there was an issue with the soft close on one door. I believe there should be a complete inspection if the car to ensure everything works, apparently this isn't the case.
22 March 2025
Great service provided with regular updates between the order and delivery.
20 March 2025
All staff were very approachable and friendly specially Daniel.
20 March 2025
As above
19 March 2025
Met with Daniel as agreed & treated extremely well. Delivery all as planned.
18 March 2025
I was satisfied as I receive great help and support.
18 March 2025
A really great handover, from completing the paperwork through to the handover of the car.
16 March 2025
The support we received from Grace Round was absolutely brilliant from start to finish.
15 March 2025
Good communication
14 March 2025
Ethan was attentive.He gave excellent advice and customer care.At no stage did we feel under pressure. The new car was beautifully presented on collection,an enjoyable experience.Exemplary customer care.6 stars. The process was seamless.
14 March 2025
The showroom at Tamworth is immaculate and has such a friendly team who couldn't do enough from the moment I walked in. Grace Round my sales exec in particular was amazing to work with and really got on my level with a personalised sales experience.
14 March 2025
The Sytner Tamworth salesman who I dealt with (Nathan Bell) was excellent - very patient and extremely helpful whilst selecting my new car. At delivery he spent quite some time explaining the basics of the infotainment system
12 March 2025
Everything went very smoothly and I was kept up to date at all times
12 March 2025
GRACE ROUND WAS ABSOLUTELY FIRST CLASS AND VERY INFORMATIVE ON ALL THE FEATURES ON THE NEW X7 M60I. BEST HANDOVER EXPERIENCE SO FAR AND IVE HAD MANY OVER THE YEARS.GREAT AMBASSADOR FOR BMW.
11 March 2025
The staff were courteous, businesslike without being over pushy
11 March 2025
Grace made the whole process seamless and professional
11 March 2025
Ethan was excellent - would highly recommend him to anyone.
11 March 2025
When purchasing the vehicle Ethan had extensive knowledge of the vehicle which meant my questions were quickly answered and on delivery the handover and explanations were extensive and very informative. Nothing was too much trouble.
10 March 2025
Problem free
09 March 2025
The staff have been friendly throughout the whole process and my car was delivered brilliantly!
09 March 2025
Lewis Moulton was very good and extremely professional.Everything happened to the timeplan he gave me,he made the whole process comfortable and painless.I would fully recommend him.
07 March 2025
Sytner at Tamworth is clean, well laid out and has a peaceful atmosphere
07 March 2025
BMW were easy to do business with and they accommodated by delivery requirements in terms of timing.
06 March 2025
A very good Salesman
06 March 2025
Everything was explained clearly by the sales advisor and my questions answered fully e-Document signing process worked well Sales advisor always ensured that I was happy with everything and I never felt pressurised Handover was efficient
06 March 2025
smooth experience from giving my requirements to collecting the car on the day
06 March 2025
Excellent Service from all at Sytner Tamworth a stark contrast from service received from Stratstone BMW Leeds.
06 March 2025
Great service, handover was thorough and ensuring I was fully aware of any differences to my previous model.
05 March 2025
I have been extremely satisfied with my experience at BMW Tamworth My sales advisor Megan, has been extremely helpful from first contact in discussing my requirements upto handover, and has ensured a seamless process
05 March 2025
Good service
05 March 2025
Handover was great, the Valeters even did a great job, which for me is a huge thing as I have OCDs with my cars.
04 March 2025
All very good.....very swift, everything was automated!
27 February 2025
Fast friendly service
25 February 2025
Lewis was very professional. He listened to what I wanted, sourced it and kept me up to date every step of the way.
23 February 2025
Absolutely flawless and again Lewis is a credit to your organisation. That young man has a very bright future.
22 February 2025
Excellent customer service and felt very looked after as a customer. Ethan took the time to understand my requirements and ensure I could walk away with purchasing a new car that day.
20 February 2025
Really impressed with Megan. Super knowledgable and genuinely seems to care about the experience of the customer.
20 February 2025
Excellent support and advice throughout. Megan worked hard to ensure we obtained the right vehicle with the right spec. On collection she ensured the right amount of time was given to answer our questions and ensure we were happy.
20 February 2025
All of my questions were answered & the personnel tried very hard to make a finacial deal that was within our budget
18 February 2025
As above. Nathan arranged for me to test drive two cars and was very helpful throughout.
05 February 2025
Great yet again from Beth and Grace it's my second purchase from Tamworth even though I live in Sheffield speaks for its self!
04 February 2025
Perfect service on every purchase which is why we continue to use this branch.
03 February 2025
Very quick and efficient process from start to finish...the salesman ash was very friendly and great knowledge of the products
24 April 2025
Polite and professional staff. Well organised.
24 April 2025
I was very satisfied with the service I received.
24 April 2025
Car was presented back too me,washed and ready to go
24 April 2025
All good
24 April 2025
The customer service was first rate
24 April 2025
Finished a day early and kept informed throughout the process
24 April 2025
great service
24 April 2025
Professional and speedy service
24 April 2025
Due to contradictions and lack of help I lost trust in BMW Sytner Tamworth
23 April 2025
I would have liked an invoice detailing what work had been carried out, was told because on Emac scheme this would be emailed to me.... still waiting for email.
23 April 2025
Problem I had was sorted out
23 April 2025
Amazing service and a genuine concern to make the experience a good one
23 April 2025
Good pricing
23 April 2025
Really great, felt very welcomed
23 April 2025
From start to finish your service team were professional curious and well informed
23 April 2025
I was very satisfied
23 April 2025
Really disappointing. Last time I had a recall and I used yourself it was brilliant service. I had courtesy car and everything was done as promised. It was agreat expensive. This time nothing but hassle all day.
23 April 2025
The booking was easy to make. Staff were friendly and helpful, work was carried out in a timely fashion. It was a pleasure to do business with them.
22 April 2025
Very easy. My car was serviced promptly. When additional work was required, Tom kindly arranged a loan car for me so that I could continue working and return to the garage the next day.
21 April 2025
Very happy and feel it's valuable service offered
20 April 2025
James was excellent
20 April 2025
Car wash was a bit hit and miss and I asked for the wipers being changed but werent
19 April 2025
My car was a day late being ready for collection, otherwise I'd have given 5 stars.
17 April 2025
Everything ran smoothly and communication was impeccable
17 April 2025
Kyle did a very good job
17 April 2025
I've been a customer for a number of years and the customer service has always been very good.
17 April 2025
I dropped one star off for the small reason I received a complimentary wash and vacuum but it was really poor. I just think whoever did it took no pride in their work at all.
17 April 2025
Good customer interaction
16 April 2025
Once I managed to grab a worker and work out where I should be, the experience was better.
16 April 2025
Keep you updated as soon as they know anything
16 April 2025
Good feedback together with video of work undertaken
16 April 2025
Great service
16 April 2025
Very professional had my car completed in 2 and a half hours for a full service and oil change, impressed.
15 April 2025
Had to take my 4 year old son with me very friendly
15 April 2025
Sorted issue out quickly Tom helped me where sytner leicester couldnt.
15 April 2025
I had great service from Tom Smedley and it would have been 5 stars but for fact that someone removed my dashcam from the windscreen and did not replace it. It was left on the front passenger seat when I returned to my car after the recall work.
15 April 2025
Lovely clean waiting area always offered a drink while you wait and the staff are do friendly
15 April 2025
It's not ideal having to return a new vehicle within 12 weeks of delivery, but sytner demonstrated a high level of customer service and generally showed a great deal of care and concern. I came away thinking, that's the reason I buy BMW.
15 April 2025
Always receive excellent service , professional and courteous. Drew explained what would be done on the service, length of time it would take, and called me when the car was ready . Drew was very friendly and provided an excellent customer experienc
15 April 2025
Q Video and great explanation by Tom the person who Sat and explained the job .
15 April 2025
Always great customer service
15 April 2025
Tom was very good and kept me informed at all times
15 April 2025
Free coffee and a comfortable waiting area. Made to feel very welcome. Our car had an unusual issue with the head unit which took time to diagnose and repair. The work was successfully completed and Tom kept us updated on progress
15 April 2025
I can't find any fault with the service I was given. My advisor James was helpful, pleasant and knowledgable
13 April 2025
Job done
13 April 2025
Had issues post service. Dispute on whether parts are needed or not. If I'm paying, they are required, if I'm claiming on my full warranty they are not required. Seems to be they need to fail completely .Wrong battery fitted in key fob.Locked in car!
12 April 2025
Easy to book . Friendly and efficient service
12 April 2025
My service agent was down to earth, helpful, knowledgeable and insightful.
12 April 2025
Attentive sales team .
12 April 2025
Great
12 April 2025
Booking with ease, friendly staff and excellent service
12 April 2025
Vehicle check report revealed brake fluid alert but this was not drawn to my attention or what the implications are
11 April 2025
The car was fixed quickly and was cleaned
11 April 2025
Good service great facilities
11 April 2025
Local and country nvenient with good service
11 April 2025
Very helpful
10 April 2025
Was kept up to date tonight the process. Drew was very communicative and cheery service
10 April 2025
No issues, service was as booked.
10 April 2025
Service was brilliant job completed
10 April 2025
My service was completed on time within 2 hrs as told in the beginning
10 April 2025
I was kept informed, really professional.
09 April 2025
I didn't get a response to the question below Hi Tom thanks for the text, on reflection I didn't receive the air freshener but did end up with a tin of fuel additive I assumed the fuel additive would have been added by your team and that the air f
09 April 2025
See previous comments
08 April 2025
Unresolved issue.
08 April 2025
Recall fitment of a new EGR done and any problems on the vehicle noted.
08 April 2025
Good knowledge of the M5 and the inner workings of it
08 April 2025
Pleasant environment to visit with maintenance as the objective or just to browse the new vehicle lineup.
08 April 2025
As above
08 April 2025
I live in smethwick, oldbury couldn't book me for a few months regarding my recall but Tamworth BMW booked me in the following week. Debbie was great knowing i had to travel she got my car ready early and completed all work to my satisfaction.
07 April 2025
Poor level of car valet. Car was not washed satisfactorily and was not vacuumed after being told it would be.
06 April 2025
Seem to know what they are doing. Friendly service staff.
06 April 2025
All aspects of the vehicle service were achieved and it was cleaned very professionally..
06 April 2025
Helpful, informative and friendly as always
06 April 2025
Good overall in getting the service complete. Customer service could have been slightly better in explaining why certain services need to be added and a little less hasty getting to payment.
06 April 2025
Everything explained and all carried through
06 April 2025
The work was carried out and explained to me in full
06 April 2025
Service MOT was great. James did me the best deal he could on some repairs and was very good at keeping me updated,5 star. 2 star is due to sales team. I mustve spoke to 3 different people who called me and never heard anything back for a valutaion.
06 April 2025
My car was serviced and all the issues I reported were resolved.
05 April 2025
Fast and good communication
05 April 2025
Always a pleasure to be there
04 April 2025
Great service
04 April 2025
Excellent experience
04 April 2025
Yes again outstanding service
04 April 2025
Excellent service
04 April 2025
James. Perfectly professional and considerate. Forgot my ID and was patient with me and kind; then upon receiving my ID, he even gave me one of BMW's greatest inventions, the 330i! Great staff and beautifully clean interior in the building. Welcomed.
04 April 2025
Professional but friendly attention.
04 April 2025
Always a great exy
03 April 2025
Drinks were offered, clean show room and friendly staff.
03 April 2025
The check is detailed and report to me quickly.
03 April 2025
Good response
03 April 2025
James was very helpful listened to my concerns with my car and said will see what's wrong and come back you, which he continued to as had updates.
03 April 2025
We did have to come 3 times to get it sorted
03 April 2025
Efficiency
02 April 2025
Very satisfied with service
02 April 2025
Quick and easy
02 April 2025
Service itself was good. Not informed of cost of hire car despite calling Sytner Tam twice before- not an issue but should be mentioned at booking as didn't have a clue about it.
02 April 2025
James was extremely professional, knowledgeable and helpful during my visit.
02 April 2025
Yes, one star? Because I can't select zero stars.
02 April 2025
Great experience
02 April 2025
Service advisor Tom Smedley is the golden standard of service advisors - very knowledgeable and factual in his advice. Contact owners proactively without me having to chase. Thanks Tom!
02 April 2025
Very polite and accommodating
02 April 2025
Lucy was amazing, kept me informed regularly with the service stages and even when ordering and waiting on parts i was kept informed at touch points. Great customer service.
01 April 2025
A very efficient service.
01 April 2025
Brilliant communication Friendly Kind Caring Excellent from start to finish
01 April 2025
felt looked after
01 April 2025
I first tried to book online for a recall, the time and date was set. When I arrived at the service centre there was no record of me. The parts were not thereand I could not rebook.
01 April 2025
Professionalism
31 March 2025
Because I feel safe on the road when it's been done.
31 March 2025
Just good service from staff
31 March 2025
pleasurable experience.
31 March 2025
Debbie provided professional, friendly service and also got me a free wheel alignment.
31 March 2025
Good, attentive and professional service.
30 March 2025
Easy service
30 March 2025
Everything that you said would be done was done very professionally and, all staff members were very helpful
30 March 2025
Very professional all round the service video was very informative
30 March 2025
Prompt friendly Service.
30 March 2025
Met usual high standards
30 March 2025
Staff friendly and welcoming
30 March 2025
Greg wood did an excellent job checking my car over and the video I was sent was really helpful
29 March 2025
BMW app booking is perfect but Sytner check in mail never works. Also MOT service message not cleared/reset after visit. Staff and site are 5 star though.
29 March 2025
Good
29 March 2025
Will have to bring it back again
29 March 2025
you did what you promised and Debbie dealt with me very professionally
29 March 2025
satisfied with my service but due to my unexpected expense it did dampen my visit. but the offer offer of financial support was a great help
28 March 2025
Service/processes have let me down and not been delivered to the standard stated or expected
27 March 2025
As above
27 March 2025
Received a video to my phone on my car. Reviewing an inspection & health care check on my car. Very good & very reassuring. My car was well looked after & complimented it was too.
27 March 2025
First class service as always
27 March 2025
Very friendly staff and Clare Thonas supported me a lot, even any after care once the recall issue was resolved.
27 March 2025
My last 2 experiences with BMW have been nothing short of horrendous, the service I received was disgusting. But I have to say on this occasion in a different centre the lady who dealt with me was fantastic
26 March 2025
Fantastic communication, and knowledge aiding my service experience
26 March 2025
Professional and informative
26 March 2025
Parking sensor not fixed as requested, car not washed as requested. So agian i wil have to book my car in to get the senor replaced
26 March 2025
Easy to book in, work fully explained, service advisor was brilliant.
26 March 2025
Service is good along from check in to check out
26 March 2025
Carried out work as required
26 March 2025
Service was fantastic especially customer service . Kept me updated throughout the day . I left my mousepad which was posted to me.
26 March 2025
Like to specifically mention James Bushnell and the team at Sytner Tamworth for his engagement to start pre visit to the completion was commendable. Attentive to detail and noticed him to be equally supportive of the customers who were waiting.
25 March 2025
Easy and straight forward
25 March 2025
The service is good the price farcical
25 March 2025
Pleasant, competent, helpful.
25 March 2025
The service advisor was extremely helpful. Where I cand say the same with the sales team
25 March 2025
Kyle went above and beyond in helping me with the EGR issue. He kept me informed on a regular basis and was very professional.
25 March 2025
Problems were solved quickly
24 March 2025
Customer service was good, complimentary drinks and snacks was great.
24 March 2025
Work carried out quickly and efficiently and pleasant knowledgeable staff
24 March 2025
Very efficient service all round
24 March 2025
great customer service and thank you to Brad Pira for assisting and explaining everything.
24 March 2025
Never had a bad experience
24 March 2025
Car Clean was very average, clearly the soapy water was not clean as windows were stained / marked, not fully dried off ended up re-doing the car myself on Saturday
24 March 2025
Tom looked after me from start to finish. Very professional!
24 March 2025
They were brilliant on the day
24 March 2025
I would have given 5 stars but the workshop did omitted to clean and valet the car as I had requested.
24 March 2025
Car was dealt with in a timely manner
24 March 2025
Job completed and informed to that effect.
24 March 2025
Friendly and efficient
23 March 2025
Great customer service and facilities at Sytner. One minor point would be, if people stay while the cars being serviced a text update on progress and possible hand back time.
23 March 2025
Great service
23 March 2025
I was very satisfied with the experience I received,but I had requested at a previous visit that no further messages etc were sent to my mobile telephone and I have received several from Sytner and BMW.All future notes etc should be sent to my e-mail
23 March 2025
Detailed plan of work.
23 March 2025
Very efficient. Well looked avter while I waited.
23 March 2025
James was fantastic from beginning to end and kept me informed through the whole process.
23 March 2025
.
22 March 2025
You didn't fix the problem with my car
22 March 2025
All went to plan and schedule
22 March 2025
All good except car wasn't given courtesy clean as requested.
22 March 2025
Good service
22 March 2025
Very satisfied nothing was to much trouble. Again very efficientb
22 March 2025
Good feedback. Finished in time. Flexible on time I dropped car in.
21 March 2025
Very happy with everything at Tamworth.
21 March 2025
Great however complimentary cash wash was poor,
20 March 2025
Excellent customer service.
20 March 2025
as above nothing to fault
20 March 2025
Efficienct and friendly.
20 March 2025
Excellent service & was looked after very well by Debbie !!
20 March 2025
Quick service. Staff very polite and helpful.
19 March 2025
Couldn't have asked for anything more.
19 March 2025
James called to keep me updated with my service. When they found a cut in my tyre, managed to get replacements in by the next morning and James was very apologetic for the delays. Friendly and helpful service all round.
19 March 2025
Car was in for a recall all sorted now
19 March 2025
Friendly service, accommodating bookings and competent work (I'm fussy!). The Mini workshop is a joy to deal with.
19 March 2025
First experience of BMW servicing and it was slick from start to finish.
19 March 2025
Top team, great people.
18 March 2025
During the appointment things were just as good. All I had to do was drive in and was seated with no waiting around. Was kept well informed with how my service was going by Deborah Perry.
18 March 2025
All went to plan, which was important as I have to wait in Tamworth for work to be completed.
18 March 2025
I feel I get treated like the most important customer that visits
17 March 2025
Ran smoothly
17 March 2025
Simple to book service. Good facility. Friendly welcome and good service. Had to wait 15-20 mins once service tracker app was showing that car was ready to collect/process payment, had to chase. Otherwise good friendly service.
17 March 2025
I had really good experience, I was looked after since my arrival until I left. I been served with the drinks, also my assistant that was assigned to me went above and beyond helping me to solve my problem with the laptop charger which helped me
17 March 2025
On time, car loan availability, car cleaned
17 March 2025
Quick and efficient
17 March 2025
The service I received was excellent but more importantly so was the customer service I received. finding the balance between professionalism and personable service isn't easy but Sytner Tamworth seem to have found it.
17 March 2025
Nicola kept me updated throughout the MOT and Service. The barista staff - she was also helpful.
16 March 2025
You are assigned a service manager from the start so you can always contact them easily.
16 March 2025
Great service.
16 March 2025
Friendly staff Clear explanation
16 March 2025
Great booking in.good communication.reliable service.
16 March 2025
Pre check in call very helpful. Check in of car very quick and easy. Car ready for me immediately when i arrived to collect,
16 March 2025
The contact member of the BMW service team (Kyle, I think) was very clear and courteous, dealing with an irritating problem very professionally and sorting it out to my complete satisfaction.
15 March 2025
They kept me updated as to progress on the service and advised me of the findings following the MOT
15 March 2025
Always pleased with professionalism and service provided
15 March 2025
Tom smedley did all he could in fixing my issues with my car and kept me informed and looked after throughout the duration of the work involved
14 March 2025
Excellent. I was served by James Bushell and nothing was too much trouble. I stayed on site all day and he regularly kept me updated on the progress of the service
13 March 2025
Because I was completely satisfied
13 March 2025
Warm Greeting
13 March 2025
The quality of the valeting service has dropped again. The valet used to be amazing however the quality and overall finish has dropped over the last years. (note. It was Friday and the centre was very busy)
13 March 2025
No sales pitches for additional work!
13 March 2025
Good price based on older car parts reductions .Was told that that you're going paperless soon and to use the app to make bookings. App only allows you to book certain services and not what work I needed based on the vehicle check? App needs work imo
13 March 2025
Car was booked in on time, different service options such as valet service were offered but not pushed on me. Good video explaining what was being carried out. Kyle did an excellent job thanks.
13 March 2025
As above
12 March 2025
The job was done relatively quick and good
12 March 2025
Tom is always great! Great guy
12 March 2025
Fantastic, best car dealership I have used
12 March 2025
Will not hesitate in using your services in the future
12 March 2025
Lucy in reception superb.
12 March 2025
Was excellent everthing on time
12 March 2025
All good on the day. Nice environment to work while waiting. Ladies also lovely bringing coffee.
12 March 2025
Attentive colleagues, and always someone to speak to when needed. That's why my wife and I keep coming back to Sytner in Taamworth especially.
12 March 2025
Generally satisfied with the communication that I had with the service advisor.
12 March 2025
Tom was really helpful, organised and efficient.
11 March 2025
James was very helpful in his communication both during and after my service/recall with a question I had.
10 March 2025
Nicola Price was a great ambassador for BMW....Informative...punctual...polite..and friendly.....11 out of 10
10 March 2025
Felt I was kept waiting half an hour after the car was ready to drive away (apparently waiting for paperwork) And although the valet is free, I expected a full wash and hoover!
10 March 2025
Very satisfied with Tom Smedley who did everything i asked
10 March 2025
Great service
10 March 2025
Tom service advisor understood my concerns and helped me with my issue
09 March 2025
very pleasant & helpful service staff members
09 March 2025
Hopefully the fault on my car is now sorted, the staff explained what they thought it was & it was done in good time
09 March 2025
Good service
09 March 2025
Because of the interactive service from the staff
09 March 2025
Did everything that was necessary
09 March 2025
Great customer service, ease of use
09 March 2025
Good service.
09 March 2025
It was great. Good communication.
08 March 2025
I was looked after by James for the first time, he was extremely professional and informative throughout with regards to my repairs. James was new to me as usually dealt with Tom, both are a credit to the dealership.
08 March 2025
Service team great but not happy with all the warnings etc
08 March 2025
Nice friendly atmosphere where you are made to feel very welcome
08 March 2025
Has above
08 March 2025
I wa very pleased with the level of service I received
08 March 2025
Same as above
08 March 2025
Coffee was good staff are attentive and friendly
08 March 2025
Great work
07 March 2025
Friendly Environment and very good Service Advisor Tim Smedley
07 March 2025
Excellent service.
07 March 2025
Asked for car clean afterwards , but didn't receive , and some oily marks on bodywork Not as normally expected from BMW , especially at prices charged
06 March 2025
Comprehensive information provided and well cared for
06 March 2025
I have had to wait a further 5 weeks for my car to be fixed the second time around due to no loan cars available whilst the car has been leaking and more damage caused to the interior. With a warranty fault I would not expect to wait this long.
06 March 2025
Great service from all staff on site and over the ohine
06 March 2025
Appreciate Debbie and mark helping out with the warranty issue
06 March 2025
Faultless and great free drinks and comfy chairs
05 March 2025
Everything explained and kept fully updated at each stage
05 March 2025
Videos informative and our customer service guy Jamie was very friendly and professional
05 March 2025
As previously answered.
05 March 2025
Outstanding customer service from a lease point of view.
05 March 2025
Tom and Mark in service were brilliant. Communication was excellant.
05 March 2025
Drop off and pickup were very convenient. Car looked great.
05 March 2025
First of all i am asked if i am thanked for my visit and if i am interested in an upgrade following my first appointment which i cancelled and rescheduled. Then on my way to dropping off car asked similar. Dont believe health checks or parts advice
05 March 2025
All work completed. Overall easy process to booking in, dropping off my car, having the work completed on the day. And I like the follow up call from Kyle on the Monday to see if everything was OK.
05 March 2025
Please see above answer
04 March 2025
The service was top tier and they answered my questions. He did an amazing job cleaning the car and giving the complementary health and safety check. He explained everything and I felt very welcomed.
04 March 2025
The only minor criticism was that I'd been told it was a 2 hour slot but it took 3. Also, I went for the included car wash but it was covered in dry water marks. James provided 5 star excellent service. He was let down by the booker & the car washer
04 March 2025
Everyone friendly and good service. Made to feel good
04 March 2025
Brilliant service from start to finish.
04 March 2025
I was dealt with professionally and in a timely fashion.
04 March 2025
I cannot fault the service at BNW Tamworth
04 March 2025
Work satisfactory and everyone was pleasant
03 March 2025
The work was carried out within the agreed time window. We were able to look around the local shops whilst the car was being serviced.
03 March 2025
Polite professional and customer service focused
03 March 2025
Great service provided
03 March 2025
Smart facilities and efficient service.
03 March 2025
I was satisfied with the service this time.
02 March 2025
Correctly done
02 March 2025
Disappointed that my car was not cleaned. I was asked if I wanted it & I said yes. I was called at 2.30 saying it was ready but when I went to pick up the car at 4.30 it hadn't been cleaned.
02 March 2025
The way I was treated by all staff members
02 March 2025
As above
02 March 2025
Nice, polite service people who make me feel valued as a customer.
02 March 2025
Deb was superb ????
02 March 2025
Service was brilliant staff are a credit to bmw
01 March 2025
Faultless service
01 March 2025
100% satisfied from start to finish
28 February 2025
Tom, was excellent as usual and a pleasure to deal with. Top Marks!
28 February 2025
Job was done promptly and within the price quoted.
28 February 2025
Everyone is helpful and it's a nice environment to wait for your car to be serviced. Clean tidy and free refreshments
28 February 2025
Nicola was very good
28 February 2025
Repair carried out and car valeted.
27 February 2025
All my need were attended to!
26 February 2025
2nd to none service
26 February 2025
The service advisor who looked after me was great! she understood my issues and helped me resolve them
26 February 2025
Everything was managed perfectly.
26 February 2025
As above, there was additional inconvenience having to return the car for further work. Communication was ok, but not easy, however, when on site, communication was good and regular.
26 February 2025
The member of staff (Kyle) that dealt with us was fantastic. He was so friendly, insightful and you didn't feel like any question was too much. Exceptional customer service from him.
26 February 2025
The lady who looked after me was top notch.
26 February 2025
Because of the service and explanation received
26 February 2025
Nichola was professional and kind. All other staff were very welcoming.
26 February 2025
The garage was clean the service was brilliant a nice place to be.
26 February 2025
Would be five stars if car would be cleaned bit better...
26 February 2025
Your team are what makes the company
26 February 2025
The team were very helpful and I was looked after whilst my car was being serviced. Good communication throughout
26 February 2025
Good service
26 February 2025
Debbie is so kind and helpful
26 February 2025
See previous answer
26 February 2025
Efficient, informative and helpful staff.
26 February 2025
Always a breeze
26 February 2025
Fantastic approach by my service rep, friendly, personable, thorough in explanation. Marked down due to time on site, more than 3 and a half hours for an MOT and a new tyre. Out of service reps control tho, he'd have been a 10.
26 February 2025
See above
24 February 2025
See previous statement
24 February 2025
Service is always done with care.
23 February 2025
Great centre, the out of line steering wheel wasn't any better after the centre trying to fix it. The loan car was even more out of line.
23 February 2025
.
23 February 2025
Mot done in timely fashion
23 February 2025
Despite my issue above I overall happy to use them
22 February 2025
Please read previous statement.
22 February 2025
As above.
22 February 2025
Debbie listened to my concerns and took me seriously after a bad experience at your Coventry dealership. Debbie got everything moving quickly so that it didn't cause me any inconvenience. She is a fantastic example of great customer service.
22 February 2025
There was an issue when the car when returned which I found upsetting but again Tom Smedley resolved the issue.
22 February 2025
Completely satisfied, full confidence in the staff
22 February 2025
Work done within given timeframe
21 February 2025
everything well expained and looked after by staff during my while you wait
21 February 2025
Always had a satisfactory experience here and pleased with any work carried out.
21 February 2025
Excellent. Special thanks to Nichola
21 February 2025
Nicola was really communicative and explained what was happening clearly.
21 February 2025
I was made to feel special when I walked through the door
21 February 2025
Did what eas required on time
21 February 2025
Car serviced and valeted
21 February 2025
Excellent - specifically the lady who handled the whole thing.
21 February 2025
Clare did an awesome job, she listed to me moan about the problem I had , dealt with it, gave me feedback and kept me up to date with what was going on. I know its things you should except, but its becoming rare.
21 February 2025
Was dealt with in a very good manner, efficient and talked to in plain english.
21 February 2025
Nichola was very professional and friendly.
21 February 2025
Quick and efficient process, excellent communication, and great onsite working facilities
20 February 2025
A very well run and efficient company
18 February 2025
To me work was done to my satisfaction
18 February 2025
I was kept informed throughout the day and the team did everything to ensure work was completed on the day of my visit. Even though they were all very busy, they made time for me and that means everything.
18 February 2025
5 stars always go to Tamworth wish I had dealt with them when I bought the car
18 February 2025
N/A
18 February 2025
Everyone was very helpful especially the member of the team who handled my business.
17 February 2025
Nichola was excellent, she greeted me upon arrival, fully explained the service process and I really appreciated her taking the time to come and find me to explain an item that was needed for my car to pass it's MOT. Great handover at the end too :)
17 February 2025
Everything was nice and easy and Gemma kept me informed from start to finish, perfect service and customer care.
17 February 2025
I was told by my service advisor that I would be compensated for the extra journey and time wasted when BMW introduced the new fault. The advisor had instructed the BMW driver to top up car with some fuel as a form of compensation. He did not do this
15 February 2025
Friendly staff but as above not helped by other arms of BMW
15 February 2025
Great service you have looked after my car from 14,000 miles to 49,000 miles never had a problem
15 February 2025
As above
14 February 2025
Timely service.
14 February 2025
Pleasant staff, nice waiting area and good coffee
14 February 2025
Josh was great at communicating, and was able to fit me in picking the car up with the kids taxi service :D
14 February 2025
Tom kept me informed and updated at each step of the process, daily update calls were also good.
14 February 2025
Service was prompt & polite but my plea that I should not be charged for a repeat fault fell on deaf ears. That charge has led to me considering alternative manufacture now for the first time in 15 years.
14 February 2025
All the staff were friendly, knowledgeable and made me feel very welcome at their centre.
14 February 2025
Great hospitality
14 February 2025
Extremely satisfying venue, nice atmosphere and the staff always cares for the customers. A variety of refreshments to choose from, while you are comfortably waiting. Moreover, during the process you are kept updated on the progress of the work.
14 February 2025
Good service
13 February 2025
Explanations could have been clearer
13 February 2025
Everything explained and very efficient
13 February 2025
Best experience. Totally faultless. I was kept informed throughout. Even video updates of the work done.
13 February 2025
Comfortable environment, professional people.
13 February 2025
Tom Smedley has been absolutely brilliant.
13 February 2025
Good service made to feel welcome
13 February 2025
Very friendly and professional however despite my car already being booked in I had to wait a while in the morning to see service advisor and had to wait when going to collect it as dealership very busy.
13 February 2025
Overall fairly satisfied
13 February 2025
Very satisfied, James my service advisor was very helpful
12 February 2025
As previously mentioned in the last answer,, the whole process is very professional in every way , customer care and satisfaction is always the target and the quality of your staff always hit the target with me !!
11 February 2025
Thank you to Tom for looking after me whilst my car was in for repair. It was very nice having a like for like in the cars so I know I made the right choice when purchasing my car. Thank you for keeping me updated with the progress of the works.
11 February 2025
Tom Smedley excelled in his knowledge, professionalism and courtesy as he always does in my experience.
10 February 2025
Great.. as above
10 February 2025
Greeted upon arrival and kept informed of progress throughout
10 February 2025
no problems smooth, and the loan car was very welcome although a pick up and delivery of cars needing servicing would be better
09 February 2025
Complete satisfaction as looked after by everyone all the time we were there.
09 February 2025
Work carried out in a timely manner
09 February 2025
Very thorough with a clean courtesy car provided. Excellent video footage provided.
09 February 2025
Full cost of the works to be undertaken was not given.
09 February 2025
Excellent service couldn't fault it.
09 February 2025
The work was carried out quickly
09 February 2025
Very efficient.
09 February 2025
Very well looked after from start to finish.
09 February 2025
Good organised
08 February 2025
Good job
08 February 2025
All done as expected
08 February 2025
Everything was very straightforward even if the issue was not resolved
08 February 2025
Fantastic customer service from the welcome, tea and coffee, to the departing
07 February 2025
Excellent service from Kyle. He was responsive and helpful.
07 February 2025
Didn't clean car as promised or receive 100£ credit towards next service
07 February 2025
Everything was brilliant
06 February 2025
Car still has same fault I did report it but no one got back to me
06 February 2025
Checked car n advised what was needed
06 February 2025
Brilliant, drop the car off indoors, Your then shown somewhere to sit, have a coffee. Discuss the issues with your service consultant, the health check video keeps you informed of important things plus the work that or repair that has been done.
06 February 2025
Cannot fault
05 February 2025
Can't fault the service all went smoothly
05 February 2025
Prompt and informative attention
05 February 2025
Kept me informed and provided some recommendations following my service and health check, but not pushy at all!! Left it with me to decide.
05 February 2025
Our service advisor Josh worked hard to solve our warranty issue and is a credit to the Sytner workforce.
05 February 2025
My issue was fixed and my car returned nice and clean
05 February 2025
Simple drop off/collection, good service
04 February 2025
no problems
04 February 2025
Tom service advisor looked after my car and kept me up to speed on the repairs.
04 February 2025
Nichola was brilliant throughout and gave regular updates
04 February 2025
Nothing to complain about,all was carried out without any problems.
04 February 2025
Good service thank you
04 February 2025
Staff are excellent. Service waiting area is like a hotel
04 February 2025
Very happy with Debbie
04 February 2025
From calling to arrange the service, dropping the vehicle off & then collection after completion of the work, everyone was professional, friendly & helpful.
03 February 2025
Still awaiting tidy paperwork on work done and importantly no documentation on steering wheel recall so I don't know whether this has been dealt with with. I called in to get this addressed and still awaiting response.
03 February 2025
Made to feel valued as a customer.
03 February 2025
Vehicle was serviced and MOT'd but driver information system has not been updated to show service completed. I have to make a trip to Tamworth to get this reset which is inconvenient as I do not travel to Tamworth and when I do it's only to BMW
03 February 2025
I am a little bit disappointed. I was told that they would order the part and book me in for fitting it. We agreed a date. Then nothing has happened! I contacted them twice, on both occasions told someone would call me back. I am still waiting!
03 February 2025
I have booked in and was seen as booked
24 April 2025
We had 99% decided on a new Audi until we called into BMW Tamworth. Excellent advice from Grace Proud changed our minds! She also kept us informed at all times about the build and delivery of our new car.