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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
580 ratings and 329 comments received in the last 90 days.
17 July 2025
Ash was great at explaining the features of the car especially that we moved to an automatic
11 July 2025
Daniel was brilliant, very helpful, professional and a nice person. I hope these scores and my comments are shared with him. Well done, Danny.
10 July 2025
Same as above
09 July 2025
I was very well looked after from start to finish. Really enjoyed the whole experience. Grace was very knowledgeable and helpful which really helped me make my choice and Bethany helped me work through a finance option that made it happen.
08 July 2025
I can't fault the service of all personnel involved
05 July 2025
Joab was very professional and sorted any issues quickly
04 July 2025
Ash explained everything clearly and was very helpful at guiding me through the process from start to finish.
04 July 2025
The sales person was professional and very helpfull
04 July 2025
Megan was very knowledgeable on the product she was selling
01 July 2025
Very easy got what I wanted in stock no messing around , ash was very good at showing me all the stuff on my car and getting in touch with
27 June 2025
Fantastic customer service skills very attentive
25 June 2025
Great service from Megan, brilliant communication from making the initial enquiry all the way up to delivery of car.
24 June 2025
All needs were met
24 June 2025
Understood what I was looking for from the outset and helped me find a vehicle quickly and efficiently.
22 June 2025
Greatly satisfied. Super happy with everyone I dealt with
21 June 2025
Megan was fantastic during the entire process, especially given the complexity in purchasing from the US, and having our car delivered on time. We are beyond thankful for all the help!
20 June 2025
Easy purchasing process once we had chosen which vehicle to buy. Staff were very helpful and went through all options before deciding the right route for us.
19 June 2025
All staff friendly. Offered refreshments regularly and made sure we were comfortable
18 June 2025
The team is great. I appreciated being kept informed regularly while waiting for the new car to arrive.
11 June 2025
Very helpfully & friendly staff .
10 June 2025
Overall, I was very satisfied with my experience at the BWM centre during the purchase and delivery of my new car. Ash and other staff were professional, knowledgeable, and attentive throughout the process. everything was clearly explained.
09 June 2025
Un pressurused friendly sales, helpful support over purchase and process
08 June 2025
Absolutely thrilled with my experience! Dan was professional, knowledgeable, and made the entire process seamless from start to finish. Couldn't have asked for better service-love my new BMW!"
06 June 2025
Joab went above and beyond to make sure I was happy with the car I purchased
05 June 2025
It was quick I was given all the information I needed and delivery was quick. Again Megan kept me in the loop with what was going on.
03 June 2025
Sales executive very attentive. Easy process for ordering, but we already knew what we wanted, and what spec we wanted.
03 June 2025
At all times my queries and requirements were dealt with speedily and efficiently
29 May 2025
Very friendly. Very quick and got my new car on time. Daniel harte help me alot to get the car which i needed it. He explain me everything and did a good job.
25 May 2025
Lovely dealership
25 May 2025
A Friendly, warm welcome. Ash was great and helped me pick the right car with a good deal. He has helped me purchase several cars and is really good and knowledgeable as well as approachable.
21 May 2025
Very satisfied with the service we received.
16 May 2025
Amazing, Daniel Harte was 10:10
15 May 2025
Great experience the cover on the car was a nice touch
07 May 2025
Explained all functions of the car
03 May 2025
Purchase - best purchase of a car simply dealing with Lewis & Beth , agreeing spec and part ex £'s all remotely Feeling extra special to be take to our own delivery suite to do the car reveal and share the joy with my family ! Thank you
03 May 2025
Knowledgeable staff both in sales and finance who listened
01 May 2025
The whole process was really smooth end to end.
30 April 2025
Great caring and helpful team at Sytner Tamworth. They really went the extra mile to ensure I was entirely happy.
30 April 2025
as above .... painless process
29 April 2025
Everyone I dealt with during the purchase of my car was very professional. There was nothing more that could have been done to make the process easier.
20 July 2025
Perfect from start to finish. Nice drive in garage for drop off with great service. Excellent facilities for working while waiting.
20 July 2025
Well informed, very good video and feedback
18 July 2025
See 1 above
18 July 2025
The staff were very friendly especially Nichola who looked after me on the day.
17 July 2025
Completed the mot and service in good time Did ask for my door to be looked at- was told to expect a call on Monday to go through which I said was fine but haven't received any phone call
17 July 2025
Nice visit, like the health check video and Nicola did a great job explaining everything to me
17 July 2025
An enjoyable experience
17 July 2025
Smooth and efficient from start to finish.
17 July 2025
Everything was very good.
17 July 2025
Good report
17 July 2025
Kept you informed every stage didn't do anything without my permission
16 July 2025
Very helpful
16 July 2025
Tom was fantastic at delivering the sort of experience I would expect from a brand like BMW. He was helpful, knowledgeable and able to sort any issues we had.
16 July 2025
As I have already said there were issues relating to the service that should not have occurred
16 July 2025
Andrew Peet was extremely helpful, as always. He resolved the issue I came in with on the same day.
15 July 2025
Booking process via Debbie Perry has been really easy, the technician video was very informative and clear. Payment link was very easy, followed by a super quick collection process when I arrived at the dealer.
15 July 2025
Excellent communication from my service advisor James
15 July 2025
Invoice had my car model wrong and mileage 20000 miles out. Very poor valeting. Car still dirty on the outside and items in boot strewn over the floor.
15 July 2025
Returned car without fixing problem
15 July 2025
Wiling to address questions and resolve problems
15 July 2025
all explained in detail
13 July 2025
20 plus phone calls .. mutiple complaints and escalations.. Only got resolved when i phoned BMW customer services
13 July 2025
Fantastic service from the man who looked after me. Professional and friendly. Also did everything he said he would.
12 July 2025
100% perfect
12 July 2025
The staff and in particular Debbie very helpful and accommodating.
12 July 2025
Usual high standard
11 July 2025
See comments before
11 July 2025
Very friendly team. Fife stars work
11 July 2025
Shoddy "complementary clean"
11 July 2025
Service indicator light on dashboard 24 hours AFTER service done! Puncture repaired. Tyre under inflated by 14psi- got a warning as soon as i left the forecourt! Very sloppy. ??
10 July 2025
Efficient and friendly
10 July 2025
I was satisfied with the service I received.
10 July 2025
Great service
10 July 2025
Very friendly Allowed me to work from the area whilst I waited. I was offered drinks and snacks whilst I was there
10 July 2025
Nothing was too much trouble, make you feel a valued customer. Loved the video of the health check
10 July 2025
Sytner Tamworth are always brilliant on service. Having going for years and don't trust my car to anyone else.
10 July 2025
Struggling with communication this time my vehicle was in the workshop and I wash offered a complimentary wash and hoover which I accepted the wash as my car was clean inside. The car was delivered to me unwashed and with a big dried bird faeces on
10 July 2025
First class
09 July 2025
Nichola found out that the upgrade could start straight away and would only be about 2 hours. As home was 45 minutes drive away I cancelled the loan car, had coffee, shopped and my car was then ready . All staff were helpful.
09 July 2025
Can't fault anything everything was just about perfect
09 July 2025
Completely satisfied with the good news the car is all fine and on top of that Nichola mentioned bmw do mots which I'll be booking in for soon.
09 July 2025
Everything was explained well and clear. The staff are very polite and caring about the customer.
09 July 2025
Debora is great. Very professional and nice.
09 July 2025
Good communication.
09 July 2025
Job done professionally
09 July 2025
Tom completely explained everything every step of the way.
08 July 2025
Timings were accurate, I worked while I waited and Andrew updated me regularly.
08 July 2025
Drew was very helpful, thanks Drew!
08 July 2025
It was a 5 star service
08 July 2025
As above very noticeable Improvement to performance which was great before! Impressed with the video showing underside of vehicle!
08 July 2025
Very satisfied Attentive staff
08 July 2025
The rework was completed quicker then i expected. No issues after. Excelent service as i knew what was involved.
08 July 2025
Easy drop off and pickup and great service from James
07 July 2025
Brilliant as always.
07 July 2025
Very efficient
07 July 2025
Very efficient. Car was in for MOT while I waited
07 July 2025
Tom was very helpful and pleasant
07 July 2025
no messing around , job done
07 July 2025
I believe Debbie was trying to take advantage of the situation. I was called to say my vehicle had failed on 4 things, one of them being dangerous. If I drove it away I would be uninsured. It in fact failed on 1 thing - a major meant I could drive
07 July 2025
The customer service was brilliant
06 July 2025
Although the car was in the 3rd time for the same fault (not rectified the previous 2 times), Nichola ensured everything was down correctly this time and the courtesy car ready.
06 July 2025
As above, excellent service and a good outcome but at an expensive cost.
06 July 2025
as above
06 July 2025
Didn't keep me waiting
05 July 2025
As above
05 July 2025
as above
05 July 2025
Couldn't have been better
05 July 2025
My car was looked after and cleaned once the work was completed. I felt my car was in the best place to have the work carried out.
05 July 2025
As above great service
04 July 2025
From booking to drop off smooth process
04 July 2025
Andrew (Drew) was very helpful, personable and polite. And it was all very straight forward.
04 July 2025
Fantastic service. Struggled to book online but a member of the team reached out to assist me in booking my appointment. Thank you all.
04 July 2025
Everything was made easy
04 July 2025
My car went in for a recall and came out with another issue. Garage will charge me even tho their fault
04 July 2025
as above, service was good but estimates for repairs are just too costly for what is needed. advisory's given just don't match what is needed with the car. It feels like you just want to add to my bill all the time now.
04 July 2025
My answer above is self explanatory
04 July 2025
As above.
04 July 2025
Fast and efficient
04 July 2025
Very well looked after and kept in the know regarding repairs and time frame of work.
04 July 2025
Very good organisation
04 July 2025
Everything was made easy and handled professionally.
01 July 2025
Very helpful
01 July 2025
Very helpful
01 July 2025
It's a joy to come into such a well run organisation
01 July 2025
Great staff
01 July 2025
Was ok for what it came in for but as soon as we got it back the boot stopped working so maybe something got accidentally knocked
27 June 2025
My car is still at shop they order for the coolant pump and it will take time to come. Now they are taking around 1 week to getting part. They wasted my 1 month to repair a car As well my money and time. 'm not happy with work.
27 June 2025
Centre fine but pricing and work required needs to be clearer when booking online.
26 June 2025
As above
26 June 2025
As for 1. Plus Debbie is brilliant in coordinating the service and next steps. We have always had excellent customer service from her and clear explanations to bridge the technical details.
26 June 2025
Such a lovely garage & amazing kind staff. The best BMW garage in the West Midlands. Thank you for looking after me & my car.
26 June 2025
Good service
26 June 2025
Excellent experience all round. Always a pleasure
26 June 2025
Very happy. That's right from the initial phonecall to picking my car up post service.
26 June 2025
All went very well pleased with the car and the service I get
26 June 2025
Nice atmosphere
26 June 2025
Great service polite efficient team
26 June 2025
It was great, James was very nice and after explaining him all the issues I had with the car, he knew where to go and which part of the team to contact straight away
26 June 2025
Can't fault the service
26 June 2025
Everything got done that should of
26 June 2025
Very satisfied. Car was washed and very clean when collected. Nice complementary drinks and my 3 year old really liked the bmw toy car he was given.
25 June 2025
Like before the staff are friendly and helpful. Thank you.
25 June 2025
I am satisfied with the service experience but I have noticed a cover underneath my vehicle is broken. It looks to have been damaged when the car was on the ramp. I noticed this today when changing my tyres.
24 June 2025
Everything is run smoothly.
24 June 2025
Tom from Sytner Tamworth booked my BMW when it was convenient for me, provided a courtesy car when I needed it and kept me up to date regarding the status of my repairs. 10/10 for the entire service from Sytner Tamworth.
23 June 2025
First class service from Debbie on the day, very helpful and accommodating!
23 June 2025
Hospitable and upfront with all information, very good.
22 June 2025
Josh provided excellent personal service
22 June 2025
Very good service from entering the showroom straight away asked if we would like a drink and how can we help very professional service
22 June 2025
Only one star down as I couldn't get my windscreen fixed at the same time. Not BMW's fault but issue sits with Lex.
22 June 2025
You are well looked after from the handover of your vehicle to pickup.
22 June 2025
Perfect service
22 June 2025
relaxing and able to work whilst car being service.
21 June 2025
I checked in online & requested new wiper blades - this was not done.
21 June 2025
My customer experience was the focus of the staff
21 June 2025
Trully professional and friendly staff. Above and beyond expectations
21 June 2025
James was very friendly and efficient. The first thing he asked was whether I was waiting for the car. So clearly there were wait appointments available despite being told otherwise. See above comments
21 June 2025
Did what they said they would, when they would
20 June 2025
I was kept up to date with procedures and costs involved, by my service advisor and greeted very promptly and professionally.
20 June 2025
Because nothing is too much.
20 June 2025
Good service.
20 June 2025
Kyle at this BMW Service Centre provided excellent communication and service from start to finish. Smooth process and went away happy customer.
19 June 2025
Tom looked after me well and was able to answer any queries including a question abot a service we had last year
18 June 2025
As has always been the care and attention that I receive every time I have used you.
18 June 2025
Always welcoming and helpful
17 June 2025
The complementary valet of my vehicle was very poor
17 June 2025
No problems or delays. Debbie was very helpful and a pleasure to deal with
17 June 2025
Service was impeccable, unsure of the ladies name but she went above and beyond what I would expect as a standard. Great work.
17 June 2025
Professional and courteous. Excellent customer service.
17 June 2025
All done in the time they said & a clean car.
17 June 2025
Almost perfect
17 June 2025
As said the staff, the environment, the customer care all plays significant roles. And they're played well here.
16 June 2025
Overall my experience of Sytner BMW Tamworth was ok but it could certainly be improved. On the day of the service Tom looked after me well and was responsive to my concerns. Calls to the service centre are rarely answered promptly.
16 June 2025
Good services kind and accommodating
16 June 2025
I won't be using Sytner Tamworth again. The whole service with my car was poor. Handled by a trainee service advisor who was too junior for this issue all the way through to how his manager Amelia handled my complaint.
16 June 2025
Very efficient customer service lady, Great all round service.
15 June 2025
Work carried out explained in detail.
15 June 2025
As above
15 June 2025
Whole experience very good
14 June 2025
As above
13 June 2025
Easy professional felt my car was lived by staff as much as by me
12 June 2025
Always excellent service
12 June 2025
Very. Polite team, very welcoming, straight forward to deal with, communicative.
12 June 2025
Really satisfied
12 June 2025
Recall on a 15 year old car-great service
11 June 2025
Very good service, offered coffee as soon as I sat down, very nice service area
10 June 2025
Again, for the reasons stated above. I brought my car in for a check over and MOT at BMW Tamworth, Tom Smedly was my Service Advisor and he made you feel totally at ease and had a lovely approach.
10 June 2025
Recent experience
10 June 2025
Small issue with the car rectified within an hour
10 June 2025
Car returned on time.
10 June 2025
I was greeted really nice by the man who took my keys. The ladies behind the cafe area looked after me really well and I was able to work from the showroom without an issue. The cafe lady was really lovely.
10 June 2025
Overall excellent except replacement car experience as above ??
10 June 2025
Looked after - pleasant environment to work, efficient service.
10 June 2025
Everything went very smoothly
10 June 2025
Booked in for a clean and vac, my boot was not done.
10 June 2025
Very satisfied
10 June 2025
When I completed the online application I pointed out that a tyre needed checking. They rang me to inform me the car was ready and I asked if the tyre had been checked and I was told no. Three times in total I requested this and it was ignored.
10 June 2025
Has I have said before what they say is carried out exactly as they said it would be.
10 June 2025
Lovely facility, welcoming staff and delightful coffee.
10 June 2025
From the drive in to the helpful very knowledgeably service technician I'm completely satisfied
07 June 2025
Very friendly staff and willing to help
07 June 2025
Staff were very helpful and friendly
07 June 2025
All my expectations were met and there were no issues of concern. My thanks to Kyle who managed my booking through the day.
07 June 2025
Good communication and efficient. Friendly welcome and service. Josh was great!
06 June 2025
Prompt. Professional. Attentive and always greeted personally. Not to be faulted at all.
06 June 2025
The Vehicle repair was completed very quickly and I was kept informed of its progress
05 June 2025
Convenient and helpful advice when booking in car for service. Promptly dealt with on arrival, dedicated team member available and kept informed as the required work was carried out. Helpful and attentive staff, well maintained premises.
05 June 2025
On arrival, meet and greet was easy, while waiting i was constantly checked on to see if i needed anything, service asstants kept me wellinformed on progress.
05 June 2025
Minimum time with out the car comfortable areas to relax
05 June 2025
I experienced lengthy waits on the phone after speaking to someone only to be left waiting again and eventually being picked up by someone else as a new enquiry.
05 June 2025
In and out, easy.
05 June 2025
Very friendly staff, we was looked after well and kept informed about the progress of the service.
05 June 2025
Sytner were fine. BMW were not.
05 June 2025
I was satisfied with the whole experience from start to finish
04 June 2025
As above
03 June 2025
Good service all round
02 June 2025
As above - this should have been a simple fix, but it has not been completed satisfactorily, and demonstrates a lack of attention to detail by the workshop.
02 June 2025
Very helpful all the way through the process
02 June 2025
Looked after well
02 June 2025
As above reason, they said it was their issue to resolve...
02 June 2025
Staff are friendly
02 June 2025
Felt charged too much to clean out windscreen wipers
29 May 2025
same as above.
29 May 2025
Tom Smedly is very friendly, knowledgeable and helpful
28 May 2025
Poor customer service
28 May 2025
Kept informed on progress Offered refreshments Access to WiFi Clare went above and beyond at handover of my vehicle.
28 May 2025
Quick friendly process, will continue to use.
28 May 2025
Work carried out while I waited
28 May 2025
Only issue was that work took over 30 mins more than planned. I could see vehicle ready for collection but took 45 minutes or so before service agent came with paperwork to finalise.
28 May 2025
Clare Thomas the BMW Service Advisor was excellent. She made the whole process easy, keeping me regularly updated on the progress of my MOT and was very knowledgeable when asked questions. She is a credit to your company.
28 May 2025
As above
28 May 2025
Great service
25 May 2025
He was quick to find a slot to bring my car in.
25 May 2025
Ease of booking, clarity of communications, refreshments while I was waiting and helpful updates on progress
25 May 2025
Due to trans oil not being done
25 May 2025
The work (MOT test) was carried out very efficiently.
24 May 2025
Camera instalation was faultless. You would think that it had been installed when the car was built.
24 May 2025
I was delt with very professionally.
24 May 2025
Prompt Efficient Service
24 May 2025
Car was well looked after and was cleaned for me as I didn't have the time to do it, also had my alloys refurbished and the car came back looking great.
22 May 2025
Very easy to book in service. Efficient and friendly service team.
22 May 2025
Excellent service from the service staff
22 May 2025
They are very efficient most of the time
22 May 2025
Efficient service.
21 May 2025
Thank you for rectifying the problems I faced and would highly recommend you. I would personally only want to deal with you when visiting due to the service I received.
21 May 2025
Amazing from start to finish
20 May 2025
Looked after whilst waiting. Car serviced whilst I waited.
20 May 2025
Booking system was easy, I was able to book at my convenience and work from the dealership
20 May 2025
I live literally 5 mins away from Sytner Oldbury and I still prefer to travel to Tamworth. Again big Thank you to Clare Thomas.
20 May 2025
Work completed on time
20 May 2025
Impressed with professionalism
20 May 2025
Always very professional never leave a question unanswered
19 May 2025
Great service
19 May 2025
.
19 May 2025
They keep you informed & are very polite
19 May 2025
Tom is always so friendly and helpful.
19 May 2025
Everything from start to finish was smooth and hassle free
19 May 2025
Friendly staff
18 May 2025
No problems from booking in to collection. Kept advised of procedure at every point Debbie my advisor top notch.
18 May 2025
Very satisfied. In particular id like to recognise Debbie for her great service and help.
18 May 2025
More than satisfied from start to finish
17 May 2025
Friendly customer service
17 May 2025
Upon arrival, my key was taken by a rude man who didn't state who he was or where I should be going. After managing to find someone else, I was told to wait for Claire to deal with my car
17 May 2025
Great service
16 May 2025
All was great, just waiting times can be long
16 May 2025
They find the problem straight away and told me the the next seps etc
16 May 2025
No issues
16 May 2025
Very helpful young lady & everything sorted and car cleaned ??
14 May 2025
Nice environment, coffee available etc
14 May 2025
Very pleased
14 May 2025
Service handover was efficient and very professional (while remaining very friendly). I was kept informed of progress through5 the service and MOT. Staff withing the waiting area were friendly and attentive.
14 May 2025
Everything went smoothly and according to plan
14 May 2025
Easy to deal with
14 May 2025
People skills no people skills
13 May 2025
Overall run smooth!
13 May 2025
I felt very confident that my car was in good hands
12 May 2025
Very helpful, always happy to help. Guided us easily through the purchase process. Happily resolved vehicle defects when asked.
12 May 2025
Prompt response to fault, clear detail of work
12 May 2025
I was fully updated by Gemma Howe throughout the day and my cit-now video was very informative and clearly spoken by Dean the tech. Amazing service team
11 May 2025
I was nade very comfortable whilst waitinf for my service to be completed and had two very good complimentary coffee's
11 May 2025
Excellent hospitality and welcome
11 May 2025
See above
10 May 2025
I was very happy
09 May 2025
Service assistant was very friendly and courteous. The vehicle was repaired on time and fully valeted
09 May 2025
As above
09 May 2025
Normally I receive a totally satisfactory service, however I asked if my second key could be corrected so that it could be recognised as me by my vehicle. Unfortunately it still doesn't function properly when used on its own.
09 May 2025
You did exactly what you said you would do, thank you
09 May 2025
Superb service
08 May 2025
Comfortable, easy setup and environment. Well handled by Nichola
08 May 2025
Nichola sorted everything from start to finish keeping me updated throughout
08 May 2025
Really good hospitality
06 May 2025
Because I was told my car was done I let the guy know I was coming to collect it at 430 I arrived on time but I was sat there for 45 minutes until I got my car back
06 May 2025
Service was good overall
06 May 2025
Courteous staff. Pleasant environment. Video was helpful. Drew was professional and empathetic. Wouldve been useful to have direct line to services departnent.
06 May 2025
No issues
06 May 2025
One word. Professional.
06 May 2025
Customer service was great
06 May 2025
Everything except the initial reception in the drop off bay was of a very high standard.
06 May 2025
Very helpful
05 May 2025
Staff
05 May 2025
Thank you very helpful and friendly
04 May 2025
Always treated well by all staff at Tamworth
02 May 2025
Not prepared to do this
02 May 2025
Very pleased, I had a warning light come on after the service but Sytner Tamworth looked into it straightaway and sorted it out.
01 May 2025
Front of house staf excellent
01 May 2025
Clarice centre manager,Tom Smedley was amazing. Kept me informed and when my car failed the MOT got me back on the road the same day
01 May 2025
The lady who assisted me went above and beyond to ensure that the process was smooth and efficient.
01 May 2025
Was seamless from booking to pick up.
01 May 2025
Great customer service given
01 May 2025
Deb was great
01 May 2025
Best BMW dealership locally by far
01 May 2025
Very professionally handled
29 April 2025
Nathan was helpful in explaining what was going on during my visit. My car was washed it has never looked so good.
29 April 2025
Well informed, great service and carvcompleted timely manner
29 April 2025
Completely satisfied
28 April 2025
4 hours for a oil change and MOT when car was booked in at a specific time is not good enough. The standard of workmanship was very poor this time compared to previous services.
28 April 2025
Customer service was excellent and speedy
28 April 2025
Excellent communication, great customer service.
28 April 2025
Listened and provided adequate feedback
28 April 2025
This is not my first dealing with synthetic Tamworth, they never failed to disappoint
28 April 2025
It was easy to book and whilst I waited for the service, I was looked after really well.
28 April 2025
Very good service
28 April 2025
Service experience is as great.
28 April 2025
Sorted my problem.
27 April 2025
Made a complaint and still waiting for a response.
27 April 2025
Couldn't fault anything, professional service again from all at Tamworth Branch.
27 April 2025
One of my tyres was damaged by potholes and I was unaware until the service technician spotted it. The correct replacement was in stock and fitted immediately for me.
27 April 2025
Kyle was great
20 July 2025
Grace has been superb with everything. Very pleased